Corporate Services & Sustainability provides business infrastructure and support solutions to 738,000 Accenture people. Our Corporate Services & Sustainability teams are highly experienced and skilled in a wide range of support and solutions—from managing real estate and workplace services, to providing travel and mobility, procurement, payroll delivery and more for Accenture worldwide.
Our work is shaped by our global corporate strategy, and then implemented in our geographic markets to ensure we complement local cultural and market needs. Simply put, we make sure Accenture’s people have what they need to do their best work and serve our clients well.
JOB SUMMARY:
Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. This role is to support our global Quality, Capability Development & Innovation Program to ensure we are consistent in (global) process execution across locations, avoid variability in service quality, reduce compliance risks, and have an agile training initiative tailored to address specific day to day challenges. Also, will support in driving the Innovation program across teams.
KEY RESPONSIBILITIES
- Perform process audits as per the audit checklist to ensure the quality systems are being implemented consistently and effectively.
- Implement the basic quality and continuous improvement framework for the processes based on Six Sigma.
- Coordinate with the teams on the end to end of mobility process to identify process gaps.
- Publish the quality scores to the respective team members and the leads.
- Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end-to-end process.
- Coordinate along with the lead and respective team to conduct regular brainstorming sessions to identify the process gaps and work towards resolution.
- Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives.
- Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action plan.
- Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives.
- Should continuously learn the process to keep updated about the changes that helps during the audits.
- Help drive Innovation-friendly environment with openness for new ideas, passion for process improvement, and a bias towards implementation of ideas. Also, actively support Innovation-related processes.
- Establish period Quality reporting for all metrics and publish the dashboard to supervisor and respective managers.
- Maintain accurate and up-to-date records/reports on Quality, Innovation, Capability Development and client satisfaction metrics as required.
- Collaborate with internal teams across locations to Identify areas for process improvement and contribute to the development of best practices and standard operating procedures
Educational Qualification- Bachelor’s degree / Master’s Degree
Professional Qualifications
Qualifications
- Bachelor's degree in hospitality management, tourism, business administration, or a related field. Relevant certifications are a plus.
- Proven experience as a Quality Analyst, Compliance/Quality Consultant, or similar role.
- Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.
- Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
- Excellent communication and customer service skills, with the ability to interact professionally with colleagues, leadership and internal/external stakeholders.
- Attention to detail and problem-solving abilities to address unexpected issues.
- Proficiency in Quality management software and tools.
- Ability to work independently and collaborate effectively in a team environment.
- Flexibility to adapt to changing travel needs and work occasional evenings or weekends as required.
Work Experience
- 6+ years relevant working experience desired
Shift timings: Standard (Flexibility in hours will be needed to support global virtual team.)
Location & facility: Bangalore, BDC 7 – Tower C
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
