Manager - Settlement Operations, Application Support Engineer for Settlement Operations

Amazon is a fast paced, dynamic company with an ambition to be the world's most customercentric company in the world.
Within Amazon India, Amazon's Payments team supports hundreds of millions of customers and millions of merchants in their payment needs by providing the most trusted, convenient and rewarding payment experience. We aspire to make Digital Payments accessible to every Indian.
As part of the Payments team, Transaction Settlement Team owns payment and settlements for Amazon marketplace as well as Amazon India in a tightly regulated space.
The Job entails managing this process for billions of transactions and billions of dollors. The role will entail partnership with stakeholders including Country Managers, Legal, Technology, Internal / external auditors, Banks, etc. as required and will require becoming a subject matter expert in this space.
Key job responsibilities
Key Job Responsibilities:
- Manage day to day operations of Nodal, Escrow and OPGSP accounts for Amazon Pay and Amazon Marketplace
- Daily reconciliation of accounts
- Monthly substantiation- Daily identification, deep dive, escalation and closure of exceptions by partnering with various world-wide teams
- Design and implement necessary controls to address SOX, operational risk and ensure ongoing testing of these controls
- Lead internal and external and regulatory audits of these accounts
- Advise business teams in launch of new products and capabilities w.r.t potential impact on these accounts
- Closely work with accounting and finance to ensure accurate representation in entity accounts
- Drive continuous improvement and autoimation
- Ensure ongoing compliance with guidelines and become backup of processes to ensure business continuity.
- Build a deep understanding of the process and amazon systems to help effectively troubleshoot
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules