Operations Manager II

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Operations Manager
Manager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”
Key job responsibilities
Support, mentor, and motivate your hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Lift up to 22 Kgs and frequently push, pull, squat, bend, and reach
Stand/walk for up to 12 hours during shifts
Work in an environment where the noise level varies and can be loud
Please review the Field Ops Transfer Policy to ensure you are eligible to apply for this role. https://inside.hr.amazon.dev/us/en/employment/policies-global/l4-l7-field-ops-transfer.html
We are open to hiring candidates to work out of one of the following locations:
Manesar, HR, IND
- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- 3+ years of performance metrics, process improvement or lean techniques experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Demonstrated problem solving skills and analytical skills
- Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.