Overview of the role:
The primary focus of this role is to assist in fulfilling customer requirements of vehicle parts and be able to supply them with the parts as soon as possible. In addition to addressing customer inquiries and guiding them to the right and suitable options.
What you will do:
• Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales
• Follow up of payments as per credit terms and conditions granted to the customers
• Ensure to communicate and consume parts ordered on urgent orders as soon as parts received
• Ensure DBM orders, STO, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records
• Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report
• Follow customer service values and achieve CSI targets to surpass in meeting the needs and expectations of the customers
• Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
Required skills to be successful:
• Excellent communication skills
• Interpersonal skills
• Cross-cultural flexibility
• Proficient with Microsoft Office
• Well versed with Electric Parts Catalogue (EPC)
About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Parts Sales Manager.
What equips you for the role:
• Minimum of 2-3 years’ experience within spare parts operations
• Knowledge of EPC
• Valid Omani Driver’s License
• Proficient in Microsoft Office, and knowledge of SAP is of advantage
• Fluent English, and Arabic is a plus
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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