Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

Overview of the role

The Aftersales Manager will be primarily focusing on strategizing to achieve revenue targets while leading and motivating the workshop team to provide exceptional service, ensuring customer satisfaction remains high.

 

What you will do

  • Responsible for developing and execution of Aftersales strategies to achieve set workshop revenue targets and objectives.
  • Lead, inspire and guide the workshop team to achieve set targets and objectives while ensuring the highest standards of service delivery and customer satisfaction.
  • Monitor and analyze workshop performance metrics, identifying areas for improvement and implementing corrective measures as necessary.
  • Build relationships with key customers in the market.
  • Monitor market competition and develop proposals to increase market share.
  • Ensure compliance with company policies, procedures, and regulatory requirements at all times.
  • Ability to identify skill gaps and conduct performance appraisals to address performance issues.

 

Skills

What equips you for the role

  • Bachelor's degree or diploma in Automotive Engineering, or a related field.
  • Minimum 05 years of proven experience in workshop management within the automotive industry, preferably in a leadership role.

 

Required skills to be successful

  • Strong leadership and managerial skills, with the ability to inspire and motivate a team towards achieving organizational goals.
  • Excellent communication, negotiation, and relationship building abilities.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Demonstrated ability to develop and implement effective strategies to improve aftersales operations and drive business growth.
  • Proficiency in MS Office and relevant software applications.


Job Details

Job Location
Sri Lanka
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Al Futtaim Group logo
Al Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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