Assistant Retail Manager (ARM)

Assistant Retail Manager (ARM) is essentially second in command in DTF.

He provides an extra pair of eyes in the store. He functions as a communication liaison between the General Manager and DTF team.

He takes on a variety of responsibilities:

Sales

• Be able to sell well and encourage others to do the same Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the
• store
• Analyze the management sales reports and share insights/feedback

Supervision

• Direct employees, delegating tasks, assign duties to DIF sales team Supervise your team performance and oversee sales, motivate them towards maximum performance
• Counsel sales staff who are unreliable, failing to perform, stealing, or otherwise not complying with company policies and procedures
• Ensure good receiving of the stock from the warehouse and merchandising products
• Maintain proper inventory levels, ensure stocking through effective communication with the GM
• Ensure the store remains clean and presentable at all times

Reporting

• Communicate effectively with the General Manger
• Meeting with the GM twice a month (every Tuesday of every other week at Downtown offices) to discuss all aspects of this document
• Report to the management any necessary follow-up re customer issues / staff issues
• Develop strategies to meet sales targets and plan promotions to attract business Collect customer feedback an identifying problems/patterns
• Recommend product lines by identifying new product opportunities

Administration

• Checking and replying to the GM emails
• Interacting with PAC management when needed
• Assist GM with the seasonal buying / flexible to travel for the buying sessions when needed
• Advise GM about slow moving / obsolete stock and ways of liquidate
• Oversee and ensure compliance of all staff with established company policies
• Develop and maintain a schedule for employees and promotions centered on holiday sales
• Provide customer service and interact with customers who have an issue or need high-level support with a purchase or return

Operations

• Conduct weekly sales meetings discussing the shop Actual sales vs. Monthly sales targets
• Maintain the store and monitor security
• Delegate some tasks, such as cleaning duties or stock replenishment, to associates Coordinate the flow of goods from the stock room to the sales floor, and do merchandise replenishment
• Adjust the store layout to display in-demand items
• Assist the store team in maintaining housekeeping standards and store's visual objectives by straightening merchandise and assisting in fixture and floor changes
• Screen, hire and evaluate the performance of employees